Refunds & Returns Policy

At The Dope Warehouse, we are committed to your satisfaction with every purchase. Due to the consumable nature of cannabis products, we are unable to accept returns or issue refunds for these items. However, if you receive a defective product, such as a malfunctioning vape pen or an incorrect item, please contact us with photographic evidence within 30 days of order placement. We take fraud seriously, and repeated unfounded claims will not be entertained.

Return Eligibility

• Consumable Items: For health and safety reasons, we cannot process returns or exchanges for consumable items. This category includes cannabis flowers, pre-rolls, concentrates, edibles, tinctures, topicals, and any other products intended for ingestion or inhalation.

Conditions for Returns

To be eligible for a return, non-consumable products must adhere to these conditions:

• The item must be unused, in near-new condition, and in its original packaging.
• The return request must be made within 30 days of the original purchase.
• Photographic evidence of the product upon receipt must be provided.

Damaged or Defective Products

If you receive a defective or damaged non-consumable product, please reach out to our customer service team within 14 days of delivery. We may request photos or additional documentation to evaluate the issue.

How to Return an Item

To begin the return process for eligible non-consumable products, please:

1. Contact our customer service team at [email protected].
2. Include your order number, photos of the product(s), and a brief explanation of the return request.
3. If approved, we will provide instructions on how to return the item.

Exclusions

The following items cannot be returned:

• Consumable cannabis products, including flowers, pre-rolls, concentrates, edibles, tinctures, topicals, and similar products.
• Items that have been used, damaged, or modified from their original state.
• Products lacking proof of complaint (photographic evidence).

Store Credit and Exchanges

In situations where a return does not qualify for a refund, we may offer store credit or exchange options at our discretion.

Quality Concerns

If you have any concerns about the quality, potency, or effects of a cannabis product, please contact our customer service team. We are dedicated to resolving any issues and ensuring your satisfaction.

Policy Changes

We reserve the right to update or modify this Return Policy at any time. Changes will take effect immediately upon being posted on our website or in-store. For any questions or further assistance, please reach out to our customer service team at [email protected].

Thank you for your understanding and cooperation.